Unit 11
　　Business
　　Correspondence
　　Letter writing
　　1. Listening
　　First read the letters below. Then listen to the three telephone calls. As you listen, match the telephone calls with the letters.
　　Letter A: Telephone call ____________
　　CONTAB
　　Dear George
　　Just a wste following our call. Sorry I couldn’t lay my hands on the address at the time. I’ve not found it:
　　Hotel Celeste
　　Sorreuto
　　5120 Italy
　　Tel: (020) 3981 6582
　　See you soon and best wishes to the family.
　　Gerladine
　　Letter B: Telephone call ___________
　　29 January 199-
　　Mr. R James
　　T F Consultancy
　　29 Lower Village Rd
　　LondonSE17 2ST
　　Reference: Financial Consultancy Contract
　　Dear Mr. James
　　We would be grateful if you could send us a quotation for the above-mentioned contract. Details of the contract are attached.
　　Since the work is due to start in December, we would appreciate a reply at your earliest convenience.
　　Yours sincerely
　　J Fish
　　J Fish
　　Corporate Finance Manager
　　HERITAGE FINANCE LIMITED
　　22 The Close Hanworth Middlesex TW13 5TB
　　Tel: 081 899 3642 Fax: 081 899 3644
　　Letter C: Telephone call _________
　　16 Transom Way
　　Cambridge CB2 5RM
　　1 February 199-
　　Ms C. Johnston
　　Falton Designs
　　11 The Narows
　　London E17
　　Subject : Post of Office Manager
　　Dear Ms Johnston
　　Further to our telephone call this morning. I am writing to inform you of my availability for the above post.
　　I am now free to take up the post from 1 April this year.
　　I look forward to hearing from you.
　　Yours faithfully
　　Edward Bronson
　　Edward Bronson
　　Listening Task
　　Call 1
　　A: I’m phoning a bout the letter I wrote to you.
　　B: Just a moment, I’ll get it ... the one dated 15 November?
　　A: That’s right. I asked for a quotation for a consultancy contract in December.
　　B: Yes, I see. Haven’t we replied to it?
　　A: No, and as I said in the letter, we need it urgently.
　　B: Right, I’m sorry. I don’t know why this has happened. I’ll get back to you this afternoon.
　　Call 2
　　A: I’m phoning a bout the job advertised in The Times for the post of Office Manager.
　　B: Yes, have you put your application in writing?
　　A: Yes, I sent in my application two weeks ago.
　　B: Fine, then you’ll be hearing from us in the near future.
　　A: I realize that. I just wanted to let you know my availability.
　　B: Right, go ahead.
　　A: Well, I can start the job from the beginning of April.
　　B: Right, I’ll make a note of that but can you put it in writing?
　　A: Yes, of course. I’ll get a letter in the post today.
　　Call 3
　　A: You know that hotel you recommended in your last letter?
　　B: Yes, you mean the one in Southern Italy?
　　A: Right. Well I’ve lost the letter and I wanted to book in for a couple of weeks this summer.
　　B: Just a moment, I’ll see if I can find the address… I’m sorry I can’t find it.
　　A: Doesn’t matter. Could you drop me a line?
　　B: Of course. I’ll do that later this week.
　　A: Great. Nice talking to you. Bye.
　　B: Bye.
　　2. Presentation
　　Business letters typically contain the following features (although they may not all appear in the same letter):
　　# opening and closing greetings
　　# stating the reference at the beginning of the letter
　　# requesting
　　# explaining the reason for writing
　　# thanking
　　# enclosing documents
　　# apologizing
　　# expressing urgency
　　# confirming
　　# ending the letter
　　Here is some of the language typical of business letters.
　　2.1 Opening and closing greetings
　　If you don’t have a contact name:
　　Dear Sir or Madam:
　　Yours faithfully
　　If you know the name of the person:
　　Dr Mr. Jones
　　Mrs.
　　Miss
　　Ms
　　Yours sincerely
　　If you know the person as a friend or close business colleague:
　　Dear James
　　Best wishes/Regards
　　2.2 Stating the reference at the beginning of the letter
　　You can start with either:
　　Subject: ______________
　　Reference: ____________
　　Re: _______________
　　Or an expression like:
　　With reference to…
　　I thank you for your letter of 1 July.
　　Further to our telephone conversation,…
　　2.3 Requesting
　　I would be grateful if you could…
　　I would appreciate it if you could…
　　Could you please…? (more informal)： [NextPage]
　　2.4 explaining the reason for writing

　　I am writing to inform you that/apply for/request, etc. …
　　2.5 thanking
　　Thank you for…
　　We were very pleased to …
　　2.6 enclosing documents
　　Where other documents are included with the letter, you can say:
　　Please find enclosed/attached…
　　2.7 apologizing
　　I regret that…
　　I am afraid that…
　　I am sorry that…
　　I apologize for…
　　2.8 expressing urgency
　　…at your earliest convenience
　　…without delay
　　…as soon a possible
　　2.9 confirming
　　I am pleased to confirm that…
　　I confirm that…
　　This is to confirm that…
　　2.10 ending the letter
　　I look forward to …
　　I am sure that …
　　I hope …
　　See you soon. (informal)
　　3. Controlled practice
　　A. Select expressions from the Presentation section according to the prompts given in brackets to complete the letter.
　　Rainbow Training Institute
　　53 Bradburn Close
　　Muswell Hill
　　London N10 IPJ
　　Phone 081 883 2555
　　Fax 081 884 9345
　　J Fisher
　　The Personnel Manager
　　Dj banking corp.
　　54 Smithson Ave
　　London E17 6TY
　　20 September 1999-
　　Re: International Sales Workshop 5 November
　　Dear Ms Fisher
　　______________ _______(explaining the reason for writing),unfortunately we have had to cancel our November workshop. However, we can include your staff in the October 8 workshop instead if this is convenient.
　　______________________(apologizing)we were unable to inform you of this change earlier, and I hope you will be able to attend at this earlier date.
　　______________________(requesting)let me know ______________ (expressing urgency) the names of your staff who will be attending on October 8.
　　______________________(ending) your staff will find the workshop both useful and informative.
　　Yours _______________ (closing)
　　T Reading
　　T Reading
　　Training Manager
　　B. Complete the fax which was sent in reply to the letter in A.
　　FROM FAX: 071 56321 DJ BANK TO 081 884 9345 14:05 23/09/9-
　　DJ Banking corp.
　　54 Smithson Ave
　　London E17 6TY
　　23 September 199-
　　Training Manager
　　Rainbow Training Institute
　　Fax 081 884 9345
　　Re: ____________________
　　Dear: __________________
　　___________________ five members of our staff will be able to attend the October workshop.
　　___________________ the names and addresses of the five participants.
　　These are not the same five people as were to attend the November workshop.
　　___________________ you could send me five copies of the workshop programme and maps showing the location of the Institute.
　　___________________ meeting you on 8 October.
　　J Fisher
　　J Fisher
　　Personnel Manager
　　课文注释及词汇讲解
　　* lay one’s hands on 找到，得到
　　eg. Sorry, I couldn’t lay my hands on the address at the time.
　　很抱歉，我现在找不到那个地址。
　　I wonder who will be able to lay his hands on such a small piece of note.
　　我想知道谁能找到这么小的一张便条。
　　* consultancy 咨询
　　eg. Consultancy is quite necessary in decision-making.
　　决策时咨询是很必要的。
　　consult 商量，协商[介词用with]
　　consultant 顾问
　　eg. I have to consult with my consultant on/about this deal.
　　我必须与顾问商量一下这笔交易。
　　* quotation 报价[即卖方向买方报出的价格]，估价
　　quote 报价，估价
　　eg. Since we are one of your loyal customers, please quote us your bestprice.
　　我们是贵方的忠实客户，请报给我们最优惠的价格。
　　* above-mentioned 上述的，信中已提到的[也可以写成mentioned above，此时无连字符且应放在被修饰词之后]
　　通常用在商业书信及讲话中。
　　eg. We would be grateful if you could send us a quotation for the above-mentioned contract.
　　如果你们能寄给稳操胜券所提合同的估价，我方将不胜感激。
　　The product mentioned above is available in the major department sores throughout this city.
　　上述产品在本市各大百货商店都能买到。
　　* attach 加上（条件等），附上……
　　attach …to … 将……附在……上[to为介词]
　　eg. details of the contract are attached.
　　随信附上合同的具体内容。
　　We should attach great importance to sales promotion.
　　我们应该重视促销。： [NextPage]
　　* due 到期的，应当的
　　eg. The bill of exchange is due on the first of this month.
　　这张汇票本月1号到期。
　　Be due to 由于，因为[to为介词]
　　eg. The delay of supply is due to shortage of raw materials.
　　延期供货是由于原材料短缺。
　　The work is due to start in November.

　　工作预定在11月开始。
　　* appreciate 感激
　　eg. We would appreciate a reply at your earliest convenience.
　　如果你能尽早回信，我方将不胜感激。
　　* post 职位；邮件
　　eg. He has got the post of office manager.
　　他得到了办公室经理的职位。
　　I’ll get a letter in the post today.
　　我今天就寄封信。
　　* availability 可以应聘上任的状态， available [可得到的]的名词形式
　　eg. I’m writing to inform you of my availability for the above post.
　　我写信是想告诉你我什么时候能来就任该职。
　　The availability of supplies is assured.
　　供货是有保证的。
　　available 可得到的
　　eg. I’m always available if you need a hand.
　　如果需要，我随时可以帮忙。
　　I’m sorry, the manager is not available at the moment.
　　对不起，经理这会儿不在。
　　* reply 回答，答复
　　reply 为不及物动词时，要带宾语后面必须有介词 to；而answer 及物动词，可直接带宾语。
　　eg. He gave me no chance to answer/reply to his question in the last interview.
　　上次面试时，他不给我机会回答问题。
　　reply 回答，答复
　　eg. I’m looking forward to your early reply.
　　盼早日复信。[常用于信的结束部分]
　　* urgently 紧急地
　　eg. We need a technician urgently.
　　我们争需一位技术人员。
　　* get back to sb. 给某人回电话
　　此短语与call back同义
　　eg. please ask him to get back to me as soon as possible.
　　请让他尽快给我回电话。
　　* advertise 做广告
　　eg. We will advertise for our new dish washer next week.
　　我们将在下周给新型洗碗机做广告。
　　advertisement 广告
　　eg. Advertisement is a key means of sales promotion.
　　广告是促销的一个重要手段。
　　* application 申请
　　eg. Have you put your application in writing?
　　你写书面申请了吗？
　　apply 申请
　　eg. Did you apply for the post of Sales Manager?
　　你申请销售经理的职位了吗？
　　* recommend 推荐
　　eg. You know that hotel you recommended me in your last letter?
　　你记得你上一封信里向我推荐挪用家旅馆吗？
　　Can you recommend me an outstanding lawyer?
　　你能涌给我推荐一位杰出的律师？
　　recommendation 推荐
　　eg. make a recommendation for sb. 为某人写推荐信
　　* drop a line 写封短信[非正式用语，用于较熟悉的人之间]
　　eg. Drop me a line and tell me how you’re getting on.
　　给我写封短信，告诉我你过得怎么样了。
　　* further to … 继……之后[常用在正式的商务信函的开头表示所谈主题、话题的继续]
　　eg. Further tour telephone call this morning…
　　（该信是）继上午跟您通过电话之后（写的）……
　　Further to our letter of February 5th, we can now confirm that all the goods you required are available.
　　继我方2月5日去函之后，现确认贵方要的货物可心供给。
　　* accommodation 膳宿，接待
　　eg. accommodations at a hotel 旅馆设备
　　accommodation arrangement膳宿安排
　　* cancel 取消
　　eg. The order was cancelled.
　　订单取消了。
　　* take place 发生[=happen],为不及物动词性词组
　　eg. The annual conference will be taking place at the Metropole Hotel from 24 to 28 July.
　　年会将于7月24日至28日在蒙特普利饭店举行。
　　* enclose 附上，封入
　　eg. We enclose details of the conference in this letter.
　　随信附上了会议的具体安排。
　　enclosure 附件
　　* provisional 临时的，暂时的
　　* programme 时间表，会议的日程，节目单
　　* grateful 感激的
　　eg. We world be very grateful if…
　　如能……我们将不胜感激。
　　* with reference to …现提及……[常用于商务书信中以担及来信 、参考性资料等]
　　eg. With reference to your letter of 25 May, I’m pleased to accept your invitation.
　　我很高兴接受你在5月25日信中对我的邀请。
　　Unit　11
　　听力译文：
　　电话1
　　A：我打电话是想跟您谈一下我写给您的一封信。
　　B：等一下，我找找……11月15日的那封？
　　A：对。我要本想询问12月份的一个咨询合同的报价。
　　B：我明白了，。我们还没回信吗？
　　A：没有。而且如我在信中提到的，我们急需该报价。
　　B：噢，真对不起。我不知道为什么会这样；我下午给您回信。
　　电话2
　　A：我打电话是想问一下《泰晤士报》上登的招聘办公室经理的事情。
　　B：噢，您写书面申请了吗？
　　A：写了。我在两周前就寄出去了。
　　B：好的，那不久您就会收到我们的回信的。
　　A：我明白了。我只是想告诉你们我什么时候能就任。
　　B：噢，说吧。
　　A：嗯，我可以从4月初开始工作。
　　B：好的，我会记下来的。可您能将这个写成书面材料吗？
　　A：当然可以。我今天就寄封信。： [NextPage]
　　电话3
　　A：你记得你上封信里推荐的那家旅馆吗？
　　B：记得，你说的是意大利南部的那家吗？
　　A：对。我把那封信弄丢了，但我今年夏天想到那儿住几周。
　　B：等一下，看我能不能找到那个地址……很抱歉，找不到。
　　A：没关系。你能给我写封短信吗？
　　B：当然可以。这周过些时候我就写。

　　A：太棒了。很高兴能和你通话。再见。
　　B：再见。
　　Exercises-A
　　标出下面这封信各部分的名称。注意格式的安排。
　　请见附图一
　　a. signature + name
　　b. reference phrase or sentence
　　c. signing off
　　d. salutation
　　e. receiver(company) + address
　　f. main message
　　g. sender’s address + date
　　补充说明：
　　1． 该信的收信人是一个公司而不是某个具体的人，因此写信人用了“Dear Sirs”[Sirs要大写并用复数形式]和“Yours faithfully”[faithfully的首字母要小写]。
　　2． 写信人的地址写在右上角，位置比惧人的地址位置要高。
　　Exercises-B
　　该信与上个练习中的那封信略有不同。请标出各部分的名称。
　　请见附图二
　　a. closing phrase
　　b. reference phrase or sentence
　　c. signature, name and title
　　d. receiver (name) + address
　　e. letter head
　　f. date
　　补充说明：
　　1． 该信的收信人为具体的某个人，所以用了“Dear Ms. Jansson”开头，用“Yours sincerely”结尾。
　　2． 在写信人姓名的后面可以写上职位[title]。
　　3． 该信的格式与第一封有所不同。因为有了印好的信头，就省去了写信人的信内地址。日期在信头的下面，写在左边或右边都有可以。
　　Exercises-C
　　请根据要求写一封格式完整的信。
　　* Your address is Executive Training Services, 15 Brendan House, Dublin 00400, Republic of Ireland, telephone 01-704-829 [可以将该地址设计成信头]
　　* Your name is Helen Finn.
　　* You are the Manager of the Training Equipment Department.
　　* You need two video cameras.
　　* The supplier of the cameras in New-tec Electronic Supplies.
　　* The cameras are numbered BEN88 in the New-tec catalogue.
　　* The date is the fifth of November, nineteen ninety-seven.
　　* New-tec is at 14 Farnall Way, Birmingham NE11, UK.
　　Letter Writing
　　根据提示写一封英文询价信，注意英文书信的基本格式。
　　珍妮·弗尔兹[Jenny Fields]女士是位中间商。她与一位客户签了一份合同，客户要求订购50万吨小麦。她立即给供货商T·斯蒂文[T·Steven]写了一封信，进行询价。写信日期为1997年3月20日，地址为Rich Grain Co.,Beijing, China.信的内容为要求报价，并附上准备签的合同草案。因要求8月份供货，希望能早日签复。
　　Key to Exercises-A
　　1-g 2-e 3-d 4-b 5-f 6-c 7-a
　　Key to Exercises-B
　　1-e 2-f 3-d 4-b 5-a 6-c
　　Key to Exercises-C
　　请见附图三
　　Key to Letter Writing
　　20th March, 1997
　　Mr. T·Steven
　　Rich Grain Co.
　　Beijing, China
　　Reference: Draft Contract
　　Dear Mr. Steven
　　We would appreciate it if you could send us a quotation for the above-mentioned draft contract. Details of the conract are enclosed.
　　Since the goods are due in August, we would be very grateful if you could reply at your earliest convenience.
　　Yours sincerely
　　Jenny Fields