商务英语综合辅导：解决问题SolveProblem
发布时间：2012/7/26 17:37:21 来源：城市网学院 编辑：admin
如果商品、价格、交货期、服务及其他方面出现问题时，必须应客户的需要及时予以解决；对于索赔，无论大小，应慎重处理。
Dialogue
A: I want to see the one responsible for selling typewriters./我想见负责销售打字机的人。
B: My name is Wang. I'm the Sales Manager of this #pany./我姓王，是本公司销售部的经理。
A: Well, look here, Mr. Wang. Six new typewriters were delivered to my college yesterday afternoon and only three of them work properly./那好，张先生你看，昨天下午送到我们学院的6台打字机，只有3台是好的。
B: Oh, I'm sorry about that./噢，真抱歉。
A: Never mind being sorry, what are you going to do about it?/别光说抱歉，这件事你们 怎么处理？
B: Well, I'll send a mechanic to repair them immediately./我会马上派修理工上门修理。
A: Good, and I hope you'll make sure that it doesn't happen again./好吧，我希望你保证以后不再发生类似事件。
B: I'll certainly look into that./我一定查清楚这件事。
A: Thank you, Mr. Wang. Goodbye./谢谢，张先生。再见。
B: Goodbye./再见。
