A:Can you help me for a minute?

　　B:Sure, what I can do for you?

　　A:I'm try to write a letter to one of our clients, But I just don't know exactly what to say, I don't even know how to get started, I know I should write dear Mr. Mrs. or Ms., but the problem is I don't know the name of contact person.

　　B:You can just put Dear Sir or Madam, officialese not personal, you can write to whom may corcerned.

　　A:OK, So I first thanks them for their business, I can say something like "we are very grateful for your continue support", How is that?

　　B: Good! But also, write off the bed you want to tell them the reason of your writting, give them more reference.

　　A: Like "Regarding our new product line, we would like to anounce a special price discount"

　　B: Right, do you need them to respond?

　　A: Yes, the letter would have a survey inside, and they should #plete it and return to our office. How shoud I write that?

　　B: You can tell them" Please finding the enclosed customer service survey, else also, you can say:"Attach a customer survey". If you need resource it right away, you can tell them the urgent by saying " Please return the survey without dely as soon as possible. Maye it more polite with this as early as convenience."

　　B: Great! and what do you think I should close it with?

　　A: Since you don't know them that well personally, probably the best way is would be your ? or your sincerely, you can also say Best Regards. But I don't think it would be proprety because you don't have the name. And obviously, should have them.

　　B: OK, Thanks a lot for your help!

　　6. Placing an Order