PART ONE Sample A
　　
　　Sample B
　　
　　From: Peter Koev
　　
　　To: All Staff
　　
　　Date: 27th March 2004
　　
　　Subject: Computer System
　　
　　I want to inform you that the #puter system will be closed next Wednesday at 12 o'clock. The system will be down for at least two hours, please make sure that you have saved all your work. The whole system will ran on a new server which is faster.
　　
　　Thank you.
　　
　　
　　Band 5
　　
　　All the content points are clearly addressed, and the language is well controlled and concise, making use of a range of suitable expressions.
　　
　　PART TWO Sample C
　　
　　Sample D
　　
　　Report on:  More staff in our department
　　
　　Date:  27.03.2004
　　
　　Introduction
　　
　　This report aims to explain why our department needs more staff.
　　
　　Findings
　　
　　The latest statistic #paring the number of staff in our department and the average number of
　　
　　units ordered points out the main reason for more staff. While the number of ordered units grow up from only 200000 to 400000 within 2 years the number of staff grew only by 5 people. The Staff Newsletter of February 2004 is about the big new order from an international #pany. But because of the increase of annual holiday to 5 weeks per year there will be not enough staff for all the work. Another reason for more staff is that we will have fewer delays.
　　
　　Conclusion
　　
　　There are many reasons which explain the importance of more staff. It is especially important for reducing the number of delays in delivery and to optimise the workflow.
　　
　　Re#mendations
　　
　　More staff does not only mean more costs, it also means satisfied customers.
　　
　　
　　Band 4
　　
　　All the content points have been addressed with reasonable attempts at development. The report is generally well organised and it is cohesive and concise. Overall, the language used is accurate and includes a good range of grammar and vocabulary.
　　
　　LISTENIING
　　
　　PART ONE
　　
　　1 PLANT MANAGERS 2 PACKING AREA
　　
　　3 SHOP FLOOR 4 DELIVERY 5 ELECTRICAL ENGINEER
　　
　　6 DESIGN (SECTION) 7 LANGUAGE ABILITY
　　
　　8 (A) DIPLOMA 9 IT CONSULTANT 10 PRODUCTS
　　
　　11 ONLINE SELLING / ON(-)LINE SELLING 12 COST(-)EFFECTIVE