1. Customer Relations: the importance of making customers feel valued
　　
　　
　　2. Company growth: the importance to a #pany of controlling expansion
　　
　　
　　3. Marketing: how to ensure that agents maintain a high level of effectiveness when representing a #pany
　　
　　
　　4. Time Management: the importance of planning work time effectively
　　
　　
　　5. Project Development: how to ensure inter-departmental co-operation on new projects
　　
　　
　　6. Purchasing: how to evaluate and select new products
　　
　　
　　7. Personnel Management: the importance to a #pany of having well motivated staff
　　
　　
　　8. Strategic Planning: how to decide whether to purchase or rent #pany premises
　　
　　
　　9. Sales: how to ensure that price levels for new products are set appropriately
　　
　　
　　10. Communication Skills: the importance of foreign language training for selected employees
　　
　　
　　11. Advertising: how to select a suitable agency to handle a #pany’s advertising
　　
　　
　　12. Finance: how to decide whether to float a #pany on the stock-market
　　
　　
　　13. Marketing: the importance to a #pany of offering its products on the world-wide web
　　
　　
　　14. Staff Training: how to evaluate the effectiveness of #pany training programmes
　　
　　
　　15. Company Growth: how to decide when it is the right time for a business to expand
　　
　　
　　16. Public Relations: the importance to a #pany of sponsoring well-known personalities from the arts and popular culture
　　
　　
　　17. Recruitment: how to ensure that the best candidate for a post is selected
　　
　　
　　18. Information Management: how to analyse and make effective use of information
　　
　　
　　19. Sales: the importance of brand image in ensuring that products or services sell well
　　
　　
　　20. Technology: the importance to a #pany of keeping up-to-date with internet developments